a div. of Suntree Canada Inc.
If your order includes PAP machines or compression therapy products of 20-30 mmhg or higher, we must have your prescription on file before we can ship your order.
Please note that PAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions, pillows, stocking aids and maintenance products do not require a prescription.
There are three ways to send us the prescription for your PAP or compression therapy products.
If you fax or email a prescription, please write your order number on your prescription.
Under privacy regulations, you have a right to request a prescription from your physician. If you have difficulty accessing your prescription, please contact our Customer Service team for assistance.
Please be sure to promptly send any required prescriptions for PAP machines or compression therapy products. These will be necessary to process and ship your order quickly.
All Canadian orders are shipped via Canada Post - Express Mail Prepaid. We will estimate your product's arrival date and will notify you of the shipping date once processing has been completed.
Orders are processed within 3 business days.
In the event that a product you request is not in our stock and the manufacturer is back-ordered, we will notify you.
Orders totaling $0 - 24.99 have a $6.95 shipping cost.
Orders totaling $25 - 99.99 have a $10.95 shipping cost.
Order totals exceeding $100 will be shipped FREE of charge using Canada Post, unless the order exceeds our standard weight capacity including PAP machines and battery backup equipment.
Many of our products are available for rush shipping (next day air, second day air, and so on).
If you would like to place a rush order, please contact us at our Toll-Free Number before you place your order.
Taxes in Canada
If you do not have a prescription for your purchase, these tax rates apply:
Alberta: GST 5%
British Columbia: GST 5%
Manitoba: GST 5%
New Brunswick: HST 15%
Newfoundland and Labrador: HST 15%
Northwest Territories: GST 5%
Nova Scotia: HST 15%
Nunavut: GST 5%
Ontario: HST 13%
Quebec: GST 5%
Prince Edward Island: HST 15%
Saskatchewan: GST 5%
Yukon: GST 5%
All medical garments and medical devices that contain fabric or silicone listed on our website are considered personal hygiene items and cannot be returned, whether the packaging is opened or not. If you are unsure of the right product or size, we can help. Please feel free to give us a call if you are not about your order. Our customer service department is extremely knowledgeable in our listed products and will be glad to answer any question that you may have regarding sizing or product compatibility.
We may accept returns on non-fabric or non-silicone unopened products within 10 days of the original purchase date. A 15% restocking fee will be subtracted from the original cost and a credit will be issued for the difference. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item. Any product that has been opened cannot be returned, without exception.
On the rare occasion that a product is received with a manufacturer's defect, call us immediately and we will determine the appropriate steps to take. We will otherwise return your call on the next business day. Should you encounter a defect, we will forward you a Return Authorization number prior to you sending the item back at your expense. Once the returned item has been received and a defect is found present, a replacement or credit will be issued to you at our discretion.
All PAP machines are subject to this return policy. PAP machines are considered opened if any time is recorded on the machine.
Most PAP machines come with a two-year warranty that is managed by the manufacturer. Repair or replacement of a nonworking machine can take up to 4 weeks depending on the manufacturer. All PAP machines carry their standard manufacturer warranty.
If an item is returned to us without the "RA" number, it will not be accepted.
Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Suntree Canada Inc. or any third party, except as expressly granted herein.
© 2018 Medi-Motion